Tiếng Việt | English

Data Deletion Instructions - GOFA ChatBot

Last updated: November 9, 2026

This is a translation for convenience. If it differs from the Vietnamese version, the Vietnamese version prevails.

You have the right to ask GOFA to delete the data GOFA ChatBot has collected about you.

How to send a request

1. In Messenger, send "xóa dữ liệu" to the Page you messaged.
2. Tap "Xác nhận xóa" (Confirm) when asked. The assistant will tell you when your request has been received.
3. If you cannot message the Page, email vantu.hoang@gofa.com.vn with the subject "Data deletion request GOFA ChatBot", including the Page name, the date of your last message and the content of a recent message. GOFA may contact you to verify.

What GOFA will delete

Your Messenger ID, message content, files you sent and information you provided in the conversation, on GOFA's systems.

Processing time

GOFA will process your request within 30 days of receiving your confirmed request and tell you the result. If some data cannot be deleted because of a legal obligation, GOFA will explain why.

Note

This request covers data on GOFA's systems. Content already sent to DeepSeek to generate replies is handled under DeepSeek's policies. The message history in your Messenger account is managed by Meta, and you can delete it yourself in the Messenger app.