Privacy Policy - GOFA ChatBot

Last updated: November 9, 2026

This is a translation for convenience. If it differs from the Vietnamese version, the Vietnamese version prevails.

This policy explains how GOFA collects, uses, stores and deletes data when you message Facebook Pages connected to GOFA ChatBot on Messenger.

1. Operator

GOFA SOFTWARE CO.,LTD (CÔNG TY TNHH PHẦN MỀM GOFA), referred to below as "GOFA"
Tax code: 0313314163
Address: 490A Dien Bien Phu, Ho Chi Minh City, Vietnam
Phone: 0973341574
Email: vantu.hoang@gofa.com.vn

2. AI-powered automated assistant

Your messages are sent to a chatbot system built and operated by GOFA. The system uses artificial intelligence (AI) to reply automatically. You can ask to speak with a staff member at any time by sending "gặp nhân viên".

3. Data we collect

Your Page-scoped Messenger ID and the ID of the Page you message.
Message content, files you send and when you send them.
Button taps in the conversation (postbacks).
How you arrived at the conversation (referral), such as a link or an ad.
Information you provide in the conversation, such as your name, phone number or what you need help with.
System technical logs, such as processing times and error codes.

4. How we use the data

To answer questions, advise and support customers.
To keep the context of the conversation.
To transfer the conversation to a staff member when needed.
To keep the system secure, detect faults and prevent abuse.
To meet our obligations under the law.

5. How the AI processes data

To generate replies, your message content passes through an AI gateway operated by GOFA and is sent to the AI service of DeepSeek, a provider based in China. Your message content is therefore transferred outside Vietnam and may be processed and stored in China. GOFA does not send your Messenger ID to DeepSeek, only a one-way hashed code. DeepSeek processes data under its own policies. GOFA does not use your messages to train AI models. Please do not share sensitive information in the conversation. AI replies may be inaccurate.

6. Storage and security

Data is stored on an independent system controlled by GOFA for 12 months from your most recent interaction, unless you request earlier deletion or the law requires longer retention. GOFA applies appropriate technical and organizational measures to protect data, and limits access to people who need it for their work.

7. Sharing

GOFA does not sell your data. Message content is sent to DeepSeek to generate replies, as described in section 5. Otherwise, data is provided to competent authorities only when the law requires it. Messenger is operated by Meta, so your messages on Messenger are also subject to Meta's policies.

8. Requesting data deletion

Send "xóa dữ liệu" to the Page in Messenger, then tap "Xác nhận xóa" (Confirm). If you cannot message the Page, email vantu.hoang@gofa.com.vn with the Page name, the date of your last message and the content of a recent message. GOFA will process your request within 30 days and tell you the result. See the data deletion instructions.

9. Your rights

You can ask to access, correct or delete your data, and stop using the automated assistant at any time, by contacting GOFA using the details in section 1.

10. Changes to this policy

When this policy changes, GOFA will update this page and the date at the top.